Your privacy on the Internet is of the highest importance to us. Because we gather certain types of information about our customers and visitors, we believe that you should fully understand the terms and conditions surrounding the capture and use of that information. This privacy statement discloses what information we gather and how we use it.
We may use your IP address to help diagnose problems with our server and to administer our Web site. Your IP address is not recorded as part of the shopping or ordering process.
Our site uses registration forms. Registration forms require you to give us contact information, such as names and e-mail addresses, as well as identifiers such as IDs and passwords. Your contact information is used to facilitate order processing for purchases in the future. Your shipping name and address are also sent to our suppliers so that they can ship your order.
Our site uses a feature of your Web Browser called a "cookie" to assign a unique identification to your computer. Cookies are files that your Web Browser places on your computer's hard drive. Our site creates and then uses these cookie files to maintain the contents of your shopping card and wish list.
We keep this information so that you can complete an order over multiple Web Browser sessions. The contents of your shopping cart are stored on our server for seven days. The contents of your wish list are kept for four months. These records are stored in a secured area of our server, and do not contain any of your personal information.
We us an order form for customers to purchase products. If you place an order at our site, we will collect information from you, including your credit card and contact information. This information will be used to bill you for products. Contact information from the order form will also be used to ship orders, and to contact you for customer service related issues.
We do not give or sell your personal information to anyone, other than the suppliers who ship your order. All of our suppliers maintain the same privacy practices, and do not disclose your personal information to anyone else.
Our site uses the latest secure transaction processing methods available for web commerce applications.
We have obtained our Secure Server ID from Starfield Technologies, a global provider of digital certificate products, services and solutions that create security, privacy and authentication in electronic commerce.
Our server uses the Secure Sockets Layer (SSL) for all encrypted transactions. SSL ensures that your personal information and credit card data are secure when shopping at our site.
Due to the nature of the products that we sell, we understand the need for discretion in processing your order.
The email messages that you receive from our site do contain the name of our site, and the email address they are sent from does contain our domain name, 'BigSexToyStore.com'. We did try using a different email address at one time, but we found that too many people were confused about who the messages were coming from.
If your main email address is shared with others, we recommend that you use another email address for your adult orders. Free, anonymous, Web-based email accounts are available from gmail.com, outlook.com, yahoo.com, and many other providers.
We may attempt to call you on the phone if there is a problem with your order and we are unable to reach you by email. We will identify ourselves only as "GreyMaster Sales", and we will speak only to the person whose name is on the order.
Credit Card Statement
If you paid for your order by credit card, the charge will appear on your statement as "GreyMaster Sales".
Your order is shipped in a plain package with no indication of the contents. Our site name does not appear anywhere on the package.
The return address on the package will be GreyMaster Sales, or the name of one of our suppliers.
If you are concerned about someone else receiving or opening your shipment when you are not there to receive it, we recommend that you check with the shipping services such as UPS Store or FedEx in your area. These companies will usually receive a shipment for you for a very small charge, even if you don't rent a box from them. You can also request us to have your order shipped to a UPS or FedEx depot for pickup if there is one near you.