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Return/Refund Policy

System Administrator posted this on May 16, 2015

Due to the personal nature of the products we sell, products cannot be returned and restocked due to the health risks involved. All sales are final.

Once you accept delivery of your order we cannot accept returns, with the exception of defective or incorrect products (see below). This policy applies to every product sold on this site.

We specialize in carrying the largest toys on the market. It is easy to become overly enthusiastic or optimistic when ordering large toys. Products can not be returned because they are "bigger than you expected", or because your partner reacted negatively to the size of the toy you ordered for them. We provide detailed measurements of all of the larger toys on our site, and provide pictures of them next to a common household object. Please be sure of the size of the products you have selected before you place your order, and feel free to contact us if you have any questions about a specific product.

Exceptions

Items may be returned ONLY if you have received an incorrect item, or if the item is defective on delivery.

Incorrect Product Returns

Because we cannot accept returns of products once they have been opened, before opening each product please check its packaging and label carefully to be sure you received the correct product.

If you receive a product that is not what you ordered, please follow the return instructions below. We will replace the product with the correct item, subject to in-stock availability. Replacement items are shipped after the returned item has been received and inspected by our Returns Department.

Defective Product Returns

If your product is defective upon receipt, please follow the return instructions below. We will replace the product with an exchange for the same item only, subject to in-stock availability. Replacement items are shipped after the returned item has been received and inspected by our suppliers.

Undeliverable Orders

Orders that are returned to us as undeliverable because of incorrect shipping information or that are refused by the customer upon delivery are subject to a 15% restocking fee. Shipping fees will not be refunded. Refunds for items that are refused by the customer upon delivery will be issued for either store credit or refund at GreyMaster Sales' sole discretion.

Unauthorized Returns

Orders that are returned to us for any reason other than replacement of an incorrect or defective item, or that are returned without an RMA number issued by us, may be refused by our suppliers and will not receive a refund or credit.

Canceled Orders

We process your order and forward it to our suppliers for processing as soon as we receive it, and our suppliers generally process your order very quickly. Your order is usually processed and ready for shipment within a few hours. So canceling an order typically requires that your order be retrieved from the shipping area, unpacked, and restocked.

Any order that is canceled after our suppliers have processed it for shipping is subject to a 15% restocking fee.

Any order that is canceled after your credit charge has been processed by our merchant bank is subject to a 10% transaction fee.

Any order that is canceled after it has been shipped by our suppliers must be returned to us with the shipping package unopened. You are responsible for all shipping fees, and your order will be subject to a 15% restocking fee.

Refunds for canceled orders will be issued for either store credit or refund at GreyMaster Sales' sole discretion.

Return Instructions


All products returned to us must be accompanied by a valid Return Merchandise Authorization (RMA) number issued by us within 10 days of the date you receive the product. After 10 days from the date your product is delivered we can no longer issue an RMA. RMA's expire in 10 days after they are issued and cannot be extended or re-issued.

1) Open a support ticket and tell us about the problem. If we agree that the product is defective or that you received the wrong product, we can generate an RMA from the support ticket. You can also open a ticket from the 'Help Desk' link on your account page. In order to ensure the fastest handling of your problem. be sure to open the ticket using the email address that you used to place the order, and include the order number in your comments.

2A) If you have an account on store, go to the 'My Orders' section of your account, view the order from which you want to return the product, and click the 'RMA' link in the order header. It will look something like this:

About This Order: Order Information Invoices Shipments RMA

2B) If you don't have an account, look for the 'Request a Return' link in the''Guest Center' area at the bottom of any page on the store.

In your support ticket or RMA, describe the problem in as much detail as possible. Include the name of the product you want to return, and include the inventory number from the product packaging if possible. You should be able to find these on the product packaging. It will also be helpful if you can attach any pictures that show the product or product packaging, highlighting any damage or defective areas.

Please note that an RMA number does not guarantee final disposition and all returns are subject to inspection.

All returned products must be 100% complete in original packaging. A valid RMA number must be written clearly and conspicuously on the outside of the return packaging. Incomplete or unauthorized returns will be refused.

There are no exceptions to this policy! If you return a product to our suppliers without obtaining an RMA number, you will not receive a refund on your purchase!

 

Categories: Policies
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