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Shipping Policy

System Administrator posted this on May 26, 2015

Shipping Methods

In order to bring you the widest possible variety of products, we use a number of suppliers who ship directly to you from their warehouse or manufacturing facility. Depending on the products you select, your order may be shipped by two or more of our suppliers, and different parts of your order may be shipped on and arrive on different days.


Most of our suppliers ship products by US Mail and either UPS or FedEx..Some of our suppliers ship only by US Mail, and some ship only by UPS or FedEx. We will adjust each shipment to the shipping method used by the suppliers who will be handling each part of your order.


Any order shipped to a Post Office Box will automatically be shipped by US Postal Service.

International Orders

We do not accept international orders, we can only ship within the USA.


Signature Required

When you check out you will be required to indicate whether you want a signature required on delivery. If you select to waive the signature and the tracking information indicates the shipment has been delivered but you cannot find it (lost, stolen, mis-delivered, etc) you have forfeit any insurance coverage on the shipment. Neither we nor our suppliers have any responsibility for a shipment once it is in transit. You can call the carrier (USPS, UPS, or FedEx) and attempt to trace or recover the package. But if it cannot be recovered, we cannot offer a replacement or refund for the lost product(s). We therefore strongly recommend that you require a signature upon delivery.


Delivery Times

Three Day, Second Day and Next Day shipping times are calculated in business days (Saturday, Sunday and holidays are not included) from the day your order leaves the warehouse, not from the day your order is placed!


Orders are typically processed by our suppliers within one business day. If your order is placed late in the day, or if our suppliers are extremely busy, your order may not be processed until the next business day. Orders are processed Monday through Friday only. Holiday seasons (Christmas and Valentine's Day) are particularly busy, and Mondays are also typically very busy because of a backlog of orders placed over the weekend. Please take this into account when placing an order with priority shipping.


Also, items can sometimes be back ordered, causing a delay in processing your order. Requesting priority shipping does not guarantee that the items will be in stock, or that we will be able to fill your order by a particular time.


Please note that US Priority Mail and Express Mail do not have a guaranteed delivery time! The US Postal Service will make a best effort to deliver Priority Mail in 3-4 days and Express Mail in 1-2 days, but does not guarantee this. If you require a guaranteed delivery time, we recommend shipment by UPS/FedEx three day, second day, or next day.


If your order absolutely must arrive by a particular date, call us toll free at 866-473-9782 or open a support ticket to confirm availability prior to placing your order.


Undeliverable Orders

Orders that are returned to us as undeliverable because of incorrect shipping information, or that are refused by the customer upon delivery, or that are returned to us for any reason other than replacement of a defective or incorrect item, are subject to a 15% restocking fee!


Shipping Cost

Shipping cost is based on the total dollar amount of your order.


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